Refund policy

We have a strict no return and refund policy, which means all sales are final once delivered. Kindly check the goods once you receive it. You may contact us for any question at 082-597 555 or thewinecartel@gmail.com.

We always keep our stock check updated, but due to ongoing daily sales traffic and under some circumstances, faulty do occur. If you have paid for an order and the item is sold out, our team will contact you and make the refund to your (FPX) bank account or credit card. (following your initial choice of payment method)

For any rare cases like (double/repeat) purchase or payment issue, kindly contact us at 082-597 555 within 24 hours to have the order cancelled and funds will be refund to your (FPX) bank account or credit card. (following your initial choice of payment method)

Please inspect your order upon reception and inform us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.